Shipping & Refund Policy
At MarketCloud.in, we strive to provide you with the best shopping experience. Below are our detailed shipping and refund policies:
Shipping Policy
- Processing Time: Orders are typically processed within 1-2 business days. Once your order is shipped, you will receive a shipping confirmation email with tracking details.
- Shipping Time: The estimated delivery time varies depending on your location and the courier service used. Most orders are delivered within 5-7 business days from dispatch.
- Shipping Charges: Shipping charges are calculated at checkout based on your location and the weight of the items in your order.
Return Policy
- Return Window: We offer a 3-day return policy from the date of delivery. If you’re not satisfied with your purchase, you may request a return within this period.
- Eligibility for Returns: To be eligible for a return, the item must be unused, undamaged, and in the original packaging with all tags intact. You must also provide the original receipt or proof of purchase.
- Return Process: To initiate a return, please contact us at hello@marketcloud.in. Once your return request is approved, you will receive further instructions, including a return shipping label.
- Non-returnable Items: Certain products may not be eligible for return due to hygiene reasons, or if they are marked as non-returnable on the product page.
Refund Policy
- Refund Processing Time: Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the same payment method used for the original purchase.
- Timeframe: Refunds will be credited to your account within 4-5 working days after approval of your return request.
- Razorpay Payments: If you made the payment through Razorpay, your refund will be processed back to the same bank account, card, or wallet used for the purchase. Please note that your bank’s processing time may vary.
Contact Us
If you have any questions or need further assistance, please feel free to contact us at hello@marketcloud.in. Our customer service team is happy to help.